neko4d Privacy Policy – Your Data, Our Responsibility
Last updated: 1 January 2025. This page provides a full explanation of how neko4d collects, processes, stores, and protects your personal data as a user of our online entertainment platform in Indonesia.
What Data Do We Collect From You?
When you register and use neko4d services, we collect various types of information needed to provide a safe, smooth, and personalized experience. Here are the categories of data we collect:
Your full name, date of birth, phone number, email address, and username that you provide when creating an account on neko4d.
Device type, operating system, browser type, IP address, time zone, and screen resolution. This data helps us detect suspicious activity and optimize the mobile display.
Transaction details in IDR (Rupiah), including local payment methods you use such as bank transfers, e-wallets, or QRIS. We do not store card numbers directly — payment data is processed through an encrypted gateway.
Gaming history, session duration, features accessed, games played, and visit frequency. This data is used to improve our service and deliver relevant game recommendations.
We also collect cookies and on-site activity tracking data (see the Cookies section below). All data collection is carried out lawfully based on your consent at registration.
How Do We Use Your Data?
neko4d uses the data collected solely for legitimate operational purposes and to improve the quality of our service to users in Indonesia. We do not use your data for purposes beyond what is described here without your consent.
- Identity verification and account security – ensuring only the account owner can access and carry out transactions, preventing fraud and unauthorized access.
- Financial transaction processing – facilitating deposits, withdrawals, and transaction history records in Rupiah (IDR) accurately and securely.
- Personalized gaming experience – tailoring game recommendations, promotions, and content based on your preferences and activity history on the neko4d platform.
- Customer support – handling your questions, complaints, and support requests more effectively and efficiently using your previous interaction history.
- Regulatory compliance – fulfilling applicable legal and regulatory obligations, including anti-money laundering measures and protection of vulnerable players.
- Important communications – sending notifications about your account, policy changes, security updates, and promotional information (where you have given permission).
Cookies & Tracking Technologies
neko4d uses cookies and similar tracking technologies to ensure the platform runs smoothly and delivers a better user experience. Cookies are small files stored on your device when you visit our site.
Essential Cookies
Required for the site to function properly — including login sessions, security, and language preferences.
Analytical Cookies
Helps us understand how users interact with the platform so we can continuously improve site performance and navigation.
Preference Cookies
Stores personal settings such as language preference, display options, and notification settings so you don't have to reconfigure them each time you log in.
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect platform functionality, including the ability to log in and access certain features on neko4d.
Data Storage & Security Measures We Apply
The security of your personal data is our top priority. neko4d applies the latest industry security standards to ensure your data is protected against unauthorized access, disclosure, alteration, or accidental deletion.
Your data is stored on servers protected with 256-bit SSL/TLS encryption, multi-layered firewalls, and 24-hour security monitoring systems. Only authorized personnel who have passed strict verification may access sensitive user data, with restrictions enforced through role-based access control.
Your account information and transaction data are retained for as long as your account is active and for the period required by applicable regulations (generally a minimum of 5 years after account closure) for audit and legal compliance purposes. Once the retention period ends, data will be securely deleted or anonymized. While we apply strong security measures, no system is entirely immune to risk. We recommend using a strong password and never sharing your login credentials with anyone.
Sharing Data with Third Parties
neko4d does not sell, rent, or trade your personal data to third parties for marketing purposes. However, under certain limited circumstances, we may share your data with the following parties:
- Payment service partners — payment gateways and financial institutions that process your IDR transactions. They are bound by strict confidentiality agreements and applicable financial regulations in Indonesia.
- Technology service providers — vendors that support platform operations such as hosting, cybersecurity, and internal analytics. They process data solely on our instructions and may not use it for any other purpose.
- Legal and regulatory authorities — where required by Indonesian law, a court order, or an official request from an authorized law enforcement agency. Such disclosures are made in accordance with applicable legal procedures.
- Business successors — in the event of a merger, acquisition, or business restructuring, your data may be transferred to the new entity subject to a privacy policy of equal or greater protection.
In all of the above cases, we ensure that your data is handled to the same standards of security and confidentiality that we apply ourselves.
Your Rights as a neko4d User
As a registered neko4d user, you have full rights over the personal data we hold. The following rights can be exercised at any time:
Right of Access
You have the right to request a copy of the personal data we hold about you at any time.
Right to Correction
If your data is inaccurate or incomplete, you have the right to request that we correct it promptly.
Right of Erasure
You may request the deletion of your personal data, except for data we are legally required to retain.
Right to Object
You may object to certain data processing activities, including the sending of marketing communications from us.
Right to Portability
You have the right to receive your data in a structured, machine-readable format for your own use.
Right to Restriction
You may request that the processing of your personal data be restricted in certain situations as defined by applicable regulations.
To exercise any of the rights above, please contact our support team at the email address listed at the bottom of this page. We will respond to your request within 30 business days of receipt.
Policy Changes & How to Contact Us
neko4d reserves the right to update this Privacy Policy at any time to reflect changes in services, business practices, or new legal requirements. Any updates will be published on this page with a revised effective date. For material and significant changes, we will send a direct notification to your registered email address at least 14 days before the changes take effect.
We encourage you to periodically review this Privacy Policy page to stay informed about how we protect your data. Your continued use of neko4d services after a policy update is considered acceptance of those changes.
Contact Our Privacy Team
If you have any questions or concerns, or wish to exercise your rights regarding your personal data, please don't hesitate to reach out to us:
- Support Email: [email protected]
- Service Hours: Monday – Sunday, 08.00 – 22.00 WIB
- Response Time: Maximum 2 x 24 business hours
For general questions about our platform and services, you can also visit our FAQ page, which contains answers to the most frequently asked questions from users across Indonesia.
Play with Peace of Mind — Your Data Is Safe with neko4d
Your privacy is the foundation of our trust. Enjoy the best entertainment experience in Indonesia without worrying about the security of your data.